Patient Privacy Policy & Data Disclosures

1. Overview & Commitment

Dr. Madhavi Santoki's Physiotherapy and Rehabilitation Clinic is deeply committed to protecting the privacy, confidentiality, and integrity of your medical and browsing parameters. When you navigate our digital portal, inquire about treatments, or request home care clinical visits, we handle your data in strict compliance with globally recognized security protocols.

2. Data We Collect & How We Use It

Depending on your cookie selections and forms interactions, we process:

• Clinical Inquiries & Bookings: Patient name, contact number, symptoms description, home visit addresses, and schedules. This data is used solely to organize therapy sessions and is verified directly by Dr. Madhavi Santoki.
• Visitor Profiles (Analytics - Consent Required): Browser agent, device type, country, city, OS type, timezone, referrer UTM campaign links, pages visited, scroll depths, and navigation paths. This data helps us optimize performance and loading speeds.

3. Data Retention & Safeguards

All patient bookings are secured using TLS encryption in transit and AES-256 block encryption at rest in our databases. Analytics data is held for no longer than 365 days, after which it is automatically aggregated or permanently deleted. We do not sell, rent, or distribute patient records to third-party brokers.

4. GDPR & DPDP Right to Erasure ("Right to be Forgotten")

Under European General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act (DPDP), you maintain the right to withdraw consent and request total deletion of your accumulated browsing footprints. We facilitate this instantly below.